Can I choose the care worker I want?
We will select an appropriate Home Care Assistant to meet your care needs and one of our managers will introduce them to you. If they are not suitable however, we will strive to find a replacement as quickly as is practical.
How do I know you are competent people?
We have many years experience in providing home care support to a wide variety of users with a broad range of requirements. All our employees attend regular training and are Criminal Records Bureau (CRB) checked. We are inspected each year by the Care Quality Commission (CQC).
What does Clarendon Home Care actually cover?
Home care covers personal care at home such as washing, dressing and shaving as well as practical support like meal preparation, housework and shopping. Clarendon Home Care can be provided on a visiting or live-in basis.
We also provide specialist services where service users may require additional care from Home Care Assistants who have had specific training in caring for a specific condition or who have skills in using special equipment.
Our respite care provides continuity of care whilst relieving the existing carer or family member.
Where do you operate?
We operate across the following boroughs and districts. (Please see our map)
Please call us on 0208 439 7722 or email us at enquiries@clarendonhomecare.com even if you do not live in the areas listed above, we are constantly expanding our area of operation and may be able to assist.
Can I approach you directly and for just a talk?
We would be pleased to discuss your own or your family's requirements on an entirely no-obligation basis.
How much will it cost?
On completion of our free assessment of your needs, we will advise you of the cost based on the level of service that you require.
Can I get financial support from Social Services?
You may qualify for support from your local social services department, so we would advise you contact them directly. (Please see the links page)
How long can I get support for?
We are able to support you on a short, medium or long term basis, in line with your requirements.
What if I don't like the person who visits me?
If you do not get along with your Home Care Assistant, please contact us without delay so we can understand your issues and allocate a replacement.
What tasks will they complete?
Your carer will assist with personal care such as washing, dressing and practical support such as meal preparation, shopping and light housework.
Where they are required, live-in services are available including night cover either on a constant care, periodic care or standby care basis.
What happens when your Home Care Assistant goes on holiday?
We will ensure that you will be introduced to an alternative carer who will be familiar with your needs.
How will my care be managed?
Your personal care programme will be managed by a Care Co-ordinator reporting to our Operations Manager.
How do I complain?
If you have cause to complain about any aspect of our service, do not hesitate to call us on 020 8439 7722, email david@clarendonhomecare.com or write to us at:
Clarendon Home Care Ltd
185 Elm Road
Kingston upon Thames
Surrey
KT2 6HY
We will address your concerns without delay.
If you are still dissatisfied please contact the local office of the Care Quality Commission.
Finsbury Tower
103 - 105 Bunhill Row
London
EC1Y 8TGPhone: 03000 616 161
Website: www.cqc.org.uk